Telephone directory information services, namely providing telephone numbers, pager numbers, facsimile numbers, names and addresses, urls and electronic mail addresses; providing information about products or services associated with businesses and business names; computerized database management, namely maintaining computer database files containing individuals' and/or businesses' customized collections of communications information such as addresses, telephone, pager and fax numbers, e-mail addresses and urls; information services, namely, looking up and providing information about businesses closest to a target geographical location; providing live operator services as backup to information requests made over the Internet

Providing a computerized database of information about individuals' and/or businesses' preferences regarding preferred methods of call handling and message returning; telecommunication services, namely, connecting callers to desired numbers requested through directory assistance services via live telephone operators, establishing communication between a user and a system that is remote from the user, connecting a user with live operators or automated menus at any time during a communication, automatically connecting a user with live operators or automated menus when communication cannot be completed, and providing telephone numbers called to a user