The certification mark certifies that authorized institutions and organizations have met specific competence, resources, and capability requirements established by the certifier (applicant) with respect to defined instructional services relating to renewable energy, energy efficiency, and/or distributed generation knowledge and skills. These certification requirements include the satisfaction of applicable training course performance requirements, the use of appropriate training program facilities, and the development and maintenance of -- a defined syllabus and/or curriculum for each relevant program, consistent with an industry-approved task analysis; measurable objective criteria to evaluate student learning; a documented management system; and, defined policies and procedures for the resolution of complaints, disputes, and appeals concerning the training process, training content, and the performance of trained persons.