Computer software for managing business processes that occur within a single organization or across multiple organizations; computer software used to create, customize and deliver business documents for output, storage, indexing, archiving, data extraction, data integration, retrieval; computer software that can deliver or receive documents and data via print, email, fax, scanners and other input and multifunction devices, Internet protocols, network protocols, wireless protocols utilizing standards including PDF, PCL, Postscript, CSV, XML, HL7, EDI, HTML and other proprietary and open standards; computer software that creates and manages data warehouse information about the state, status, result and other demographic information relative to the creation, completion and nature of all elements of a business process; computer software for designing business processes, data flows and documents and documentation involved in such business processes; computer software that enables the local and remote monitoring of the systems described hereinabove and the management of such systems