Software, namely, software for managing and tracking interactions with customers and potential customers; software for tracking and managing customer service requests; software for tracking customer contact information; software for property management; software for sales management, sales-tracking, and sales analysis; software for tracking and analyzing marketing effectiveness; software for report generation; software for contact-tracking of customers and potential customers that walk-in, email, or call; software for database capture and database management; Measurement and monitoring software for business to track and evaluate customer communications and interactions and provide customer related information and periodic reporting that may be downloaded from a global computer network; Interactive notification and reporting software for business in the fields of sales, marketing, advertising, business development, property management, and customer service that may be downloaded from a global computer network