computer software and programs used to perform business operations and general office functions, namely, document authoring, storage, and retrieval; computer software for calendar and scheduling, desktop publishing, image editing, graphics creation and editing, drawing, computer aided design and drafting, creation of multimedia presentations; software that allows version history tracking of documents, stores key information relating to documents, and allows control of access to documents; software for ensuring the security of electronic mail; software for managing electronic mail; software for tracking and managing projects; computer software for managing business and financial information; computer software for evaluating and managing business risks; computer software for quality control, namely, software to integrate manufacturing operations, track problems, and generate reports, and software to analyze data and processes to ensure compliance with federal and state laws and regulations; computer database management software for use in managing electronic mail and direct mail communications; computer software platform for software integration in the field of business management; communications software for connecting global computer networks; communications software for connecting computer network users; graphical user interface software; computer graphics software; computer software development tools; computer software for use in database management; computer software for application and database integration; computer software for the collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; computer software for use in customer relationship management; database management software for general use; facilities management software, namely, software to control building environmental, access, and security systems; computer software to monitor and control manufacturing; application development software, namely, software for computer system and application development; supply chain software for inventory management, sales management, and order management; all for general business use

printed materials, namely, catalogs, manuals, and operating instructions, featuring information on the operation of computer software

educational services, namely, training in the creation, development, use, and application of computer software and electronic data processing

Internet services, namely, the preparation of data and information on the internet about development, creation, programming, execution, effect, production, application, use, way of working, operation, modification, maintenance, updating, and design of computer programs and software for general business use; consulting services in the fields of design, selection, creation, development, implementation, and use of computer hardware and software systems for others; research in the area of computer programs and software; creation, development and design of computer programs and software for others, in particular for business function areas, for example accounting and controlling, production and materials management, quality management and plant maintenance, marketing, personnel and project management, and general office functions such as word processing, electronic mail, and archiving; maintenance of computer software; updating of computer software for others; preparation, development and design of computer programs and software for use in business operations and general office functions; implementation, repair, updating, and maintenance of computer programs and software; consulting regarding the preparation, design, development use and application of computer programs and software; research and development in the field of computer programs and software; providing information and data via the internet regarding computer programs and software