Computer software used for multi-media messaging applications, and email messaging applications; call processing applications software; auto-attendant applications software; audiotext applications software; computer software for business contact centers, namely, software that provides contact center agents with delivery of visual data concerning the identity, accounts, loans, lines of credit, profile, nicknames, and transaction history of outside callers; computer software for business contact centers, namely, software that provides contact center agents with delivery of visual data concerning customized marketing information and customized account notices based on the identity of outside callers; voice mail applications software; computer software for delivering pre-recorded marketing and account messages customized based on the phone number, identity, account, and transaction history of the outside caller; computer software for database management, integration, and automatic analyzing and sorting of information and data in the field of business and financial institutions