computer software for evaluating medical appropriateness; computer software to create databases that merge clinical and financial data; computer software to manage healthcare quality accreditation and regulatory requirements; network management computer software; computer software to operate clinical and marketing contact centers; computer software for managing medical resources and health care plans; computer software for use by managed care organizations to measure and improve performance; computer software for tracking financial and clinical information; computer software for profiling patient care into clinically homogenous categories, for profiling health care, quality of care, and referral patterns; computer software for creating health plan employer data and information reports; computer software for use by healthcare organizations for clinical management; computer software to prepare healthcare strategies and assessments; computer software for predictive modeling of health care costs; computer software for disease monitoring and management; computer software for evaluating patient care and clinical interventions; computer software for use in providing online authorizations and referrals, eligibility and benefits checks, assessment form completion and submission, and secure access to referral status; and instructional manuals sold as a unit