computer software; computer software for use in providing managed broadband and remote access to the internet, corporate networks, intranets, and email; business management of a network of internet access providers, communications providers, cable companies, DSL companies, and telecommunication companies; business management services; providing common technical, service, and payment standards for a communications network; providing settlement services; providing a web portal for IT managers to manage, monitor and support mobile and remote workers; providing a web portal for admiministration, remote provisioning, support, and billing; service provider services; out-sourcing services; subscriber management; billing services; fee collection; fee disputes resolution; sales management; providing customer service; trouble ticketing management; regulating load management; providing remote access communications services; providing internet-based mobile office, branch office, and teleworker communications services; providing broadband internet remote access services; providing mobile access to the internet, corporate networks, and intranets; engineering, design, deployment, monitoring, and management of remote access communication networks; training services; providing managed security services; providing secure mobile internet access; technical support services; computer network management services; real-time monitoring of computer network activity and usage; trending and quality of service reporting information