Computer software for use in creating, modifying, configuring, maintaining, managing, and deploying web applications, online content and an online business presence by business, public sector, educational and nonprofit entities; computer software for use in creating, modifying, configuring, modeling, adapting, maintaining, managing, and deploying workflows for business processes by business, public sector, educational and nonprofit entities; computer software for online collaboration and for use in creating, modifying, configuring, maintaining, managing, and deploying shared workspaces by business, public sector, educational and nonprofit entities; computer software for use in creating, modifying, configuring, maintaining, managing, and deploying applications that integrate applications and content across computer systems and networks by business, public sector, educational and nonprofit entities; computer software for creating, modifying, configuring, maintaining, managing, and deploying applications that measure the usage and effectiveness of web applications and content by business, public sector, educational and nonprofit entities; computer software for creating, modifying, configuring, maintaining, managing, and deploying applications that manage customer contacts, interactions, and relationships by business, public sector, educational and nonprofit entities; computer software for use in document and records management, compliance and risk management, workflow, and records distribution, and for use in inputting, capturing, imaging, managing, storing and collaborating on documents over computer networks and the Internet by business, public sector, educational and nonprofit entities; and computer software for enterprise content management and to manage online distribution of goods and services; instructional manuals provided as a unit