Computer hardware; computer software for managing computer problems, namely, computer software for use in reporting computer problems via an Internet or intranet connection in a help desk environment, computer software for remote-controlling of computers on networks; computer software for distributing and managing computer software on computer networks, namely, computer software for distributing and reporting installation of other computer software on computer networks; computer antivirus programs; computer software for installing and deleting other computer software; computer software for updating and upgrading other computer software; computer software for analyzing computer system configurations; computer software for monitoring and reporting of computer configurations; computer software for managing illegal computer software, namely, computer software for monitoring, reporting and preventing use of illegal computer software and manuals supplied as a unit with the foregoing software; computer memory chips for computer antivirus software; computer memory cards for computer antivirus software; computers; computer central processing units; computer memories; optical discs featuring computer antivirus software; magnetic disks featuring computer antivirus software; CD-ROMs featuring computer antivirus software; electric calculators; cellular phones; compact discs featuring music