Software to facilitate the electronic transmission of information, data, documents, voice, video and images over the Internet; software for facilitating multimedia teleconferencing and videoconferencing services, instant messaging, electronic mail and Voice over Internet Protocol (VoIP) communication services; software which allows users to participate in web-based meetings, presentations, seminars and classes, with access to data, documents, images and software applications through a web browser; software for accessing, viewing, and controlling remote computers and computer networks; software to enable users to search and locate information and people, communicate, collaborate, and share computer screens, desktops, data, electronic documents and applications; software for viewing, sharing, managing and editing documents and electronic whiteboards; software for recording meetings; software for placing, receiving and controlling phone calls; software for mobile devices to secure remote access via the internet to private computer networks; downloadable electronic publications in the nature of electronic written articles, reports, written documents and instructional materials in the fields of telecommunications, training, sales, and marketing