Computer software and downloadable computer software used to perform business operations and general office functions, namely, document authoring, document storage, document retrieval, document version history tracking, document profiling, document access control, and document security, managing electronic mail, calendar and scheduling, desktop publishing, image editing, graphics creation and editing, drawing, computer aided design and drafting, creation of multimedia presentations, project management, customer management, business planning, business consolidation, business risk management, credit risk management, financial risk management, quality management, project management, stake holder and shareholder relationship management, simulation and enterprise business management, business financial management and direct mail management, manufacturing production and materials management, accounting and finance, quality management and plant maintenance, and personnel and project management; software platform for the integration of applications in the fields of business management, graphical user interfaces, computer graphics, database management, database application and database integration, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information, customer relationship management, database management, facilities management, business process integration, resource management, adaptive manufacturing, object modeling, application development, predictive maintenance of computer systems, personnel and resource management, computer hardware device integration, supply chain management, business research and development; communications software for connecting global computer networks; computer software for creating searchable databases of information and data; computer software for the collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information; computer software for administration of computer local area networks; computer software for controlling and managing access server applications; Computer software for encryption; Computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Computer software to enhance the audio-visual capabilities of multimedia applications, namely, for the integration of text, audio, graphics, still images and moving pictures; Computer software, namely, software development tools for the creation of mobile internet applications and client interfaces; enterprise software for use in database management of non-transactional business data and as a search engine for database content; Facilities management software, namely, software to control building environmental, access and security systems

printed materials, namely, catalogs, manuals, user guides, and operating instruction sheets, featuring information on the operation of computer software

business research services; statistical evaluation of marketing data; business appraisals and evaluation in business matters; information and data compilation and analysis relating to business management; business management consulting; business marketing consulting; business risk management consulting

Communication services, namely, electronic transmission of data and documents among users of computers; providing private and secure real time electronic communication over a computer network

educational services, namely, training in the creation, development, use, and application of computer software and electronic data processing

provision of data and information on the internet about development, creation, programming, execution, application, use, operation, modification, maintenance, rental, updating and design of computer programs and software; consulting services in the fields of design, selection, creation, development, implementation, and use of computer hardware and software systems for others; research in the area of computer programs and software; creation, development and design of computer programs and software for others, in particular for business function areas, namely, financial and control management, production and materials management, quality management and plant maintenance, distribution, human resources and project management and also for general office functions such as word processing, electronic mail and archiving; maintenance of computer software; updating of computer software for others; rental of computer software; computer services, namely, hosting on-line web facilities for others for organizing and conducting online meetings, gatherings, and interactive discussions and communications; computer software consultation; technical consulting and assistance in the field of computers, computer hardware, and computer software