Computer software and user manuals provided therewith for use in the management and administration of insurance and mortgage servicing; Insurance administration, underwriting and program management services in the field of property and casualty; Outsourcing services in field of insurance administration and mortgage servicing; Customer service programs in the field of insurance, namely, providing online access to databases featuring electronically stored communications, information and documents; Computer services, namely, providing a web-based document retrieval and management system in the insurance field; Computer services, namely, providing web-based reports and information regarding weather and other hazards for use in the insurance field