providing a comprehensive utility, which manages all aspects of portal governance from a pre-to-post portal solution; personal homepage or subscription service for the citizen, to receive directed information based on preferences, subscription and location; online real-time concierge for citizens to get direct online help to questions and comments; centralized community calendar that allows citizens, government and community partners to advertise and describe available events in the area; comprehensive e-service, which allows citizens to book recreation services and programs and register for courses; ecommerce workflow engine that brokers the relationship between the local government and payment gateway service allowing government to create revenue stream for citizen ecommerce self-service applications; self-directed service which allows business units to administer their own community polls and surveys providing comprehensive portal feedback and reporting; community directory tool that allows citizens to query any permissible local government data stores, from doctors to local businesses, providing integrated map possibilities; mapping service that allows the integration of GIS system information to be made available throughout the community portal