Computer software for use in customer relationship management; Computer programs for document management; Computer software to monitor and analyze customer information related to credit risk, account transactions, payment history, buying decisions, and customer behavior and characteristics, for use in the fields of financial services, telecommunications, government and healthcare; Computer software for calculating, auditing, and administering commissions based on sales volume and customer account data; Computer software for managing accounting and financial data, for managing data relating to funds, payments, costs and accounts receivable, and for preparing financial reports; Computer software for use primarily by government human service agencies to manage, gather and report data relating to field visits, to record and transmit digital images, signatures and geographic data, to obtain maps and driving directions and to track the locations of caseworkers; Downloadable electronic publications in the nature of computer software user manuals; Downloadable electronic publications in the nature of articles and reports for use in the fields of financial services, logistics, health care, manufacturing, energy, retailing, telecommunications and public utilities; Computer software for investment asset allocation and portfolio optimization; Computer software for use by members of the financial services industry to initiate, process and report financial transactions; Computer software for financial calculation; Computer software for use in the field of business and financial services, namely, software for preparing and evaluating credit and loan applications, for obtaining pertinent data relating to such credit and loan applications from a variety of sources, and for identifying categories of credit, loan or other financial services which may be suitable for the person or organization seeking the credit or loan; Computer software for investment portfolio management, and for data analysis and reporting, used in the field of financial services; Computer software for use by healthcare providers to manage patient records and to generate correspondence, invoices and reports; Computer software for use by human resource departments to manage employee records and to generate correspondence and reports; Computer gateway software for use in the field of telecommunications; Computer software for processing billing and orders for goods and services; Computer software for use primarily by government human service agencies to manage, gather and report data relating to field visits, to record and transmit digital images, signatures and geographic data, to obtain maps and driving directions and to track the locations of caseworkers; Computer software for mobile workforce management, namely, software for communicating with field personnel, and for managing and reporting data on employee locations, schedules and tasks; Computer software for use by electric utilities to control power distribution and manage restoration of power after outages; Computer software for use in the oil and gas industry to capture and report field data

Business administration and management; Business records management; Business risk management consultation; Human resources management; Business services, namely, analyzing procurement expenses and practices for governmental agencies; Procurement, namely, purchasing goods and services on behalf of others, namely, purchasing apparel, office equipment and supplies, paper, computer hardware and peripherals, computer software, furniture, [ medical equipment and supplies, ] vehicles, laboratory equipment and supplies, lighting fixtures and supplies, mail room equipment, materials used in construction [ and road repairs, transportation services, lodging services, ] mailing services, [ preparing and serving foods, ] printing, document storage, [ health care, ] information technology consulting, maintenance of computers and software, telecommunications and temporary employment

Training services in the fields of computer software, information technology and business management

Technical support services, namely, troubleshooting of computer hardware and software problems; Computer services, namely, hosting and maintaining a web site for others to exchange information about computer software use; Installation and maintenance of computer software; Updating of computer software for others; Computer project management services; Creating and maintaining web sites for others