computer software and programs used to perform business operations and general office functions, namely, document authoring, storage, and retrieval in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for calendar and scheduling, desktop publishing, image editing, graphics creation and editing, drawing, computer aided design and drafting, creation of multimedia presentations in the fields of insurance, electric utilities, telecommunications, finance, and banking; software that allows version history tracking of documents, stores key information relating to documents, and allows control of access to documents in the fields of insurance, electric utilities, telecommunications, finance, and banking; software for ensuring the security of electronic mail in the fields of insurance, electric utilities, telecommunications, finance, and banking; software for managing electronic mail in the fields of insurance, electric utilities, telecommunications, finance, and banking; software for tracking and managing projects in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for managing business and financial information in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for evaluating and managing business risks in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for quality control, namely, software to integrate manufacturing operations, track problems, and generate reports, and software to analyze data and processes to ensure compliance with federal and state laws and regulations in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer database management software for use in managing electronic mail and direct mail communications in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software platform for software integration in the fields of insurance, electric utilities, telecommunications, finance, and banking; communications software for connecting global computer networks in the fields of insurance, electric utilities, telecommunications, finance, and banking; communications software for connecting computer network users in the fields of insurance, electric utilities, telecommunications, finance, and banking; graphical user interface software in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer graphics software in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software development tools in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for use in database management in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for application and database integration in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for the collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for use in customer relationship management in the fields of insurance, electric utilities, telecommunications, finance, and banking; database management software for general use in the fields of insurance, electric utilities, telecommunications, finance, and banking; facilities management software, namely, software to control building environmental, access, and security systems in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software to monitor and control manufacturing in the fields of insurance, electric utilities, telecommunications, finance, and banking; application development software, namely, software for computer system and application development in the fields of insurance, electric utilities, telecommunications, finance, and banking; supply chain software for inventory management, sales management, and order management in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software that provides integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface in the fields of insurance, electric utilities, telecommunications, finance, and banking; enterprise software in the nature of a database for non-transactional data and a search engine for database content in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer programs for transferring data to and from computer programs and computer files in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer programs and software for use in production and materials management, accounting and finance, quality management and plant maintenance, marketing and sales in the fields of insurance, electric utilities, telecommunications, finance, and banking; application development software in the fields of insurance, electric utilities, telecommunications, finance, and banking; software for supply chain management in the fields of insurance, electric utilities, telecommunications, finance, and banking; software for logistics management in the fields of insurance, electric utilities, telecommunications, finance, and banking; Computer operating systems in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer operating programs in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer programs for document management in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer search engine software in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for use in database management in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for spreadsheets in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for word processing in the fields of insurance, electric utilities, telecommunications, finance, and banking; computer software for controlling and managing access server applications in the fields of insurance, electric utilities, telecommunications, finance, and banking

design of data-processing-programs; design, development, customer-specific adaptation, and maintenance of software; technical support in the nature of troubleshooting of computer software problems; updating of software; computer software consultation