Electronic downloadable publications, namely, newsletters, manuals, brochures, catalogues, e-books, journals, articles, written records of interviews, written materials for use in presentations, podcasts and seminars, training manuals, and "How to" guides in the field of organization management and administration of business or other undertakings and the improvement thereof; instructional and teaching materials recorded on computer media, namely, newsletters, manuals, brochures, catalogues, e-books, journals, articles, written records of interviews, written materials for use in presentations, podcasts and seminars, DVDs, videos, and "How to" guides, in the field of organization management and administration of business or other undertakings and the improvement thereof; computer programs for the collection and analysis of survey data for database management, customer management, analysis and assessment of organizations and businesses, change management, programme management, statistical process control and performance measurement; manuals and other publications recorded on computer media, namely, newsletters, manuals, brochures, catalogues, books, journals, teacher guides, articles, written records of interviews, written materials for use in presentations, podcasts and seminars, training manuals, learning method templates, learning support materials and "How to" guides, in the field of organization management and administration of business or other undertakings and the improvement thereof; photographic slides for use in presentations in the field of organization management and administration of business or other undertakings and the improvement thereof; photographic slides in the field of organization management and administration of business or other undertakings and the improvement thereof

Publications, namely, newsletters, manuals, brochures, catalogues, books, journals, magazines, teacher guides, articles, written records of interviews, written materials for use in presentations, podcasts and seminars, training manuals, and "How to" guides, in the field of business organization management or administration of businesses or other undertakings and the improvement thereof; instructional and teaching materials, manuals and other publications, namely, newsletters, manuals, brochures, catalogues, books, journals, magazines, teacher guides, articles, written records of interviews, written materials for use in presentations, podcasts and seminars, training manuals, and "How to" guides, in the field of organization management or administration of businesses or other undertakings and the improvement thereof

Business management, business administration, [ providing office functions, ] business operational support services, management and administration services; consultancy in the field of business management and business administration; business consultancy services relating to customer management, organizational analysis and assessment, change management and programme management, statistical process control and performance measurement, organizational design, leadership development, business improvement, change method development and design; business consultancy services; business management consultancy services; business consultancy relating to the organization, management or administration of businesses or other undertakings and improvement thereof

Educational services, namely, classes, courses, seminars, workshops, coaching, mentoring, on-line teaching and conferences, in the field of business organization, business management, customer management, organizational analysis and assessment, change management and programme management, statistical process control and performance measurement, organizational design, leadership development, business improvement, change method development and design; provision of training, namely, classes, courses, seminars, workshops, coaching, mentoring, on-line teaching and conferences in the field of business organization, business management, customer management, organizational analysis and assessment, change management and programme management, statistical process control and performance measurement, organizational design, leadership development, business improvement, change method development and design; educational and training services in the nature of classes, courses, seminars, workshops, coaching, mentoring, on-line teaching and conferences relating to the organization management or administration of business or other undertakings and the improvement thereof