Computer software programs for use in the field of performance management and business improvement, namely, software applications for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis; computer software that may be downloaded from a global computer network for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis; application software for call center performance optimization, related to call center quality monitoring, enterprise business interactions analytics, automatic call dialer (ACD), customer relationship management (CRM) and human resources information systems (HRIS); software for the integration of data consolidation and data management, analysis and interpretation, identification, reporting and decision support related to individual, team and departmental performance results

Computer programming for others, namely desgin, development of performance management and business imrpovement software applications for call center oeprations; consultation, advisory and information services realting to the aforesaid; Product development, customization and production of computer hardware and software; computer systems integration; technical support services, namely troubleshooting and maintenance of computer software for security, storage, archiving and dissemination and application software for data consolidation and data management, analysis, interpretation, identification, reporting, and decision support related to individual, team and departmental performance results