Computer software for use in the provision of customer care and customer relationship management services, namely, managing and accessing Web-based databases and applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies securely and services to execute a complete customer service and back-office strategy across a disparate workforce that includes schedule driven chat services, prioritizing and delivering interactions using various forms of multimedia across multiskill customer care environments and remote locations, namely, at home, in small strip mall locations, or any other remote location not tied to a specific customer care environment; computer software for flexible workforce management applications, namely, forecasting, scheduling and adherence functions; computer software for data capture and reporting to identify, track and act upon customer interactions; computer software to track move/add/change requests made by others and provide issue resolution coordination; computer software for effectively and efficiently managing disparate agent groups

Customer relationship management services and customer care services for others that have disparate resources, namely, managing and accessing Web-based databases and applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies securely

Telecommunication services, namely, providing automated local and long distance telephone services and electronic mail; message receiving and forwarding services; providing multiple-user access to a global computer information network

Computer programming services and application service provider for others, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software for others, namely, for use in enabling customers to integrate interaction and transaction handling technologies securely and services to execute a complete customer service and back-office strategy across a disparate workforce that includes schedule driven chat services, prioritizing and delivering interactions using various forms of multimedia across multi-skill customer care environments and remote locations including at home, in small strip mall locations, or any other remote location not tied to a specific customer care environment; advanced computer telephony integration for intelligent routing and operational efficiency across all media; and computer telephony systems integration that features email, chat and other custom media types