Apparatus and instruments for recording, transmission or reproduction of client data; computer programs for the development of custom applications for achieving business objectives, security, workflow management, event management, business rule management and integration, enabling collaboration with end users, with existing back office systems, enabling end to end process integration across organizational units and systems, and leveraging the workflow and business rule engine, request management, order management, complaint management, tender management and timesheet management; computer programs for achieving a digital portal environment that allows companies to extend a portion of their process, systems and data to customers, employees or value chain partners via an agile portal environment; computer programs for applications for entering and managing orders across multiple product lines, allowing customers to follow the status of their orders, to enable organizations to more effectively manage their service catalogue using advanced workflow-driven request handling; computer programs for the development of application templates for more effectively managing and handling both internal and external requests, including interactive reporting and dash boarding features, for workflow application templates for management of customer complaints and compensation proposals; computer program applications to develop personalized portal environments that allow customers, business partners and employees to interact with a organization; computer program applications for creating and running custom widgets and a context based messaging interface for widgets in order to provide bidirectional interface for digital documents, to work in a professional environment such as locking, security, transformation, transaction and event management; computer program applications to catch events or schedule events and send them to respective clients; computer program applications to connect multiple data stores such as databases, file systems, legacy systems and web services and map those to a meta model; computer software to aggregate client data for use in database management, spreadsheet formats, and word processing; computer operating programs; computer programs for document management and generating documents in downloadable electronic form supplied on-line from databases or from Internet websites; computer software to enable connection to databases and the Internet and computer software to enable searching of data; downloadable electronic Internet publications in the nature of manuals, brochures, individual user instructions, leaflets, and schedules generated based on client data in the fields of business administration, customer service, and a wide variety of general interest topics; computer programs for the development of application templates for more effectively managing and handling both internal and external requests, including interactive reporting and dash boarding features, for workflow application templates for management of customer complaints and compensation proposals; computer software, namely, software used for automated management, analysis, and execution of business processes to enable real time decision support, business visualization, workflow analysis, enterprise resource analysis, and business process automation and computer network infrastructure software for use in distributed application management; software for developing and creating new software applications; computer software for database management, network management, and improving business processes; computer software for business process improvements through visual process design, rapid prototyping, and an agile development platform; computer software for processing market information through aggregation of data and functionality into a unified framework; software for searching and retrieving information across a computer network, namely, computer search engine software; data processing software for achieving business objectives, security, workflow management, event management, business rule management and integration, enabling collaboration with end users, with existing back office systems, enabling end to end process integration across organizational units and systems, and leveraging the workflow and business rule engine, request management, order management, complaint management, tender management and timesheet management; data processing software for creating a digital portal environment that allows companies to extend a portion of their process, systems and data to customers, employees or value chain partners via an agile portal environment; data processing software for entering and managing orders across multiple product lines, for allowing customers to follow the status of their orders, to enable organizations to more effectively manage their service catalogue using advanced workflow-driven request handling; computer programs for the development of application templates for more effectively managing and handling both internal and external requests, including interactive reporting and dash boarding features, for workflow application templates for management of customer complaints and compensation proposals; data processing software to develop personalized portal environments that allow customers, business partners and employees to interact with a organization; data processing software for creating and running custom widgets and a context based messaging interface for widgets in order to provide bidirectional interface for digital documents, to work in a professional environment such as locking, security, transformation, transaction and event management; data processing software to catch events or schedule events and send them to respective clients, and computer software applications to connect multiple data stores such as databases, file systems, legacy systems and web services, and mapping those to a meta model

Creation, design and development of computer hardware and software; computer research in the field of model driven application development and enterprise portals; development of computers and software for others, computer advisory services and consultancy services; computer helpline services to customers through ticketing systems and phone line support for the purpose of troubleshooting and aiding in the implementation of hardware and software; computer hardware and software support services to optimally assist partners and clients in modeling, configuring, selling, monitoring, and maintaining software applications built on a business improvement platform; computer information services, namely, providing information concerning the development of custom applications using model driven application development; database creating, reading, updating and deletion services; design, development, installation, updating and maintenance of software; design and development of computer hardware and software; computer hardware and software consulting services; computer programming; consultation services for developing computer software for customers, databases and applications; visual process design and execution of software models through proprietary software engine; quality control for others relating to computer software; maintenance of computer software; programming of custom applications for achieving business objectives, security, workflow management, event management, business rule management and integration, enabling collaboration with end users, with existing back office systems, enabling end to end process integration across organizational units and systems, and leveraging the workflow and business rule engine, request management, order management, complaint management, tender management and timesheet management; providing temporary use of non-downloadable data processing software for creating a digital portal environment that allows companies to extend a portion of their process, systems and data to customers, employees or value chain partners via an agile portal environment; programming of custom applications for entering and managing orders across multiple product lines, for allowing customers to follow the status of their orders, to enable organizations to more effectively manage their service catalogue using advanced workflow-driven request handling; providing temporary use of non-downloadable computer programs for the development of application templates for more effectively managing and handling both internal and external requests, including interactive reporting and dash boarding features, for workflow application templates for management customer complaints and compensation proposals; programming of custom applications to develop personalized portal environments that allow customers, business partners and employees to interact with an organization; programming of custom applications for creating and running custom widgets and a context based messaging interface for widgets in order to provide bidirectional interface for digital documents in a professional environment such as locking, security, transformation, transaction and event management; programming of custom computer applications to catch events or schedule events and send them to respective clients, and applications to connect multiple data stores such as databases, file systems, legacy systems and web services, and mapping those to a meta model; development of computer software programs for data processing; research and development of new products for others; computer software research in the field of model driven application development; configuration of computer software; computer systems analysis; computer consultation services in the field of computer systems and computer networks; consulting in the use of computer software and hardware; consulting services relating to computer software; consulting services relating to development of computer software; software updating for others and upgrading of computer software for others, namely, software systems and computer software; application service provider services featuring software for integration of third party data and functionality into a consistent composite application; providing a website featuring temporary use of non-downloadable widgets and dashboards to allow for the uploading and sharing of documents and data by businesses, customers, and third-parties in the field of business administration, customer service, and a wide variety of general interest areas