Education services, namely, providing live and on-line RAINING AND CERTIFICATION OF PHYSICIANS, RESIDENTS-IN-TRAINING, MEDICAL STUDENTS, NURSES, NURSING STUDENTS, AND OTHER HEALTHCARE PROFESSIONALS AND THEIR ORGANIZATIONS IN PATIENT-CENTERED CARE; EDUCATION, TRAINING AND CERTIFICATION IN EFFECTIVE COMMUNICATION PRACTICES; EDUCATIONAL, TRAINING AND ASSESSMENT TOOLS TO LOWER PROFESSIONAL LIABILITY; TRAINING AND EDUCATION OF PATIENTS IN EFFECTIVE COMMUNICATION STRATEGIES WITH THEIR HEALTHCARE PROVIDERS in the field of MEDICINE, NURSING, AND OTHER HEALTHCARE SEGMENTS;; Educational services, namely, conducting informal on-line programs in the fields of TRAINING AND CERTIFICATION OF PHYSICIANS, RESIDENTS-IN-TRAINING, MEDICAL STUDENTS, NURSES, NURSING STUDENTS, AND OTHER HEALTHCARE PROFESSIONALS AND THEIR ORGANIZATIONS IN PATIENT-CENTERED CARE; EDUCATION, TRAINING AND CERTIFICATION IN EFFECTIVE COMMUNICATION PRACTICES; EDUCATIONAL, TRAINING AND ASSESSMENT TOOLS TO LOWER PROFESSIONAL LIABILITY; TRAINING AND EDUCATION OF PATIENTS IN EFFECTIVE COMMUNICATION STRATEGIES WITH THEIR HEALTHCARE PROVIDERS,, and printable materials distributed therewith; Educational services, namely, providing incentives to HEALTHCARE PROVIDERS INCLUDING PHYSICIANS, NURSES, PHYSICIANS AND NURSING IN-TRAINING to demonstrate excellence in the field of HEALTHCARE, PATIENT CENTERED HEALTHCARE, AND RISK MANAGEMENT AND CLAIMS REDUCTION through the issuance of awards; Providing continuing medical education courses; Providing continuing nursing education courses; Educational services, namely, developing, arranging, and conducting educational conferences and programs and providing courses of instruction in the field of TRAINING AND CERTIFICATION OF PHYSICIANS, RESIDENTS-IN-TRAINING, MEDICAL STUDENTS, NURSES, NURSING STUDENTS, AND OTHER HEALTHCARE PROFESSIONALS AND THEIR ORGANIZATIONS IN PATIENT-CENTERED CARE; EDUCATION, TRAINING AND CERTIFICATION IN EFFECTIVE COMMUNICATION PRACTICES; EDUCATIONAL, TRAINING AND ASSESSMENT TOOLS TO LOWER PROFESSIONAL LIABILITY; TRAINING AND EDUCATION OF PATIENTS IN EFFECTIVE COMMUNICATION STRATEGIES WITH THEIR HEALTHCARE PROVIDERS;