EDUCATIONAL SERVICES, NAMELY, PROVIDING LIVE AND ON-LINE TRAINING, INFORMAL ONLINE PROGRAMS, AND COURSES OF INSTRUCTION, FOR PHYSICIANS, RESIDENTS-IN-TRAINING, MEDICAL STUDENTS, NURSES, NURSING STUDENTS, AND OTHER HEALTHCARE PROFESSIONALS AND THEIR ORGANIZATIONS ALL ON THE SUBJECTS OF PATIENT-CENTERED CARE AND EFFECTIVE COMMUNICATION PRACTICES, HOW TO LOWER PROFESSIONAL LIABILITY; EDUCATIONAL SERVICES, NAMELY, PROVIDING TRAINING OF PATIENTS IN EFFECTIVE COMMUNICATION STRATEGIES WITH THEIR HEALTHCARE PROVIDERS IN THE FIELD OF MEDICINE, NURSING, AND OTHER HEALTHCARE SEGMENTS AND DISTRIBUTION OF PRINTABLE MATERIALS IN CONNECTION THEREWITH; EDUCATIONAL SERVICES, NAMELY, DEVELOPING, ARRANGING, AND PROVIDING EDUCATIONAL PROGRAMS AND CONFERENCES IN THE FIELD OF TRAINING OF PHYSICIANS, RESIDENTS-IN-TRAINING, MEDICAL STUDENTS, NURSES, NURSING STUDENTS, AND OTHER HEALTHCARE PROFESSIONALS AND THEIR ORGANIZATIONS IN PATIENT-CENTERED CARE, IN EFFECTIVE COMMUNICATION PRACTICES AND HOW TO LOWER PROFESSIONAL LIABILITY; EDUCATIONAL SERVICES, NAMELY, PROVIDING INCENTIVES TO HEALTHCARE PROVIDERS INCLUDING PHYSICIANS, NURSES, PHYSICIANS AND NURSING IN-TRAINING TO DEMONSTRATE EXCELLENCE IN THE FIELD OF HEALTHCARE, PATIENT CENTERED HEALTHCARE, AND RISK MANAGEMENT AND CLAIMS REDUCTION THROUGH THE ISSUANCE OF AWARDS; PROVIDING CONTINUING MEDICAL AND NURSING CONTINUING EDUCATION COURSES