Business education and training services for employee evaluation and training, customer relations, and competitive analysis; provide on-line training using courses, workshops, seminars, and evaluations in the field of competitive analysis for businesses, customer satisfaction, employee evaluation/training, and customer relations; training and assisting businesses in improving their employees' sales and service abilities by (1) filming the interaction between a training consultant posing as a consumer of the particular business and an employee of that business engaged in a sales and/or service capacity via hidden video camera equipment; and (2) using that filmed interaction as a training tool in an overall training program to educate and train the employee to be more productive, effective and helpful; interviews with consumers to determine customer satisfaction