computer software and associated instruction manuals sold as a unit therewith for management and operation of in-house commercial, industrial and other janitorial and cleaning services, management and operation of in-house maintenance and repair services, management and operation of commercial, industrial and other janitorial and cleaning businesses and franchises, management and operation of building maintenance and repair businesses and franchises, tracking employee, agent and franchisee compliance, managing business and franchise records, managing and tracking employee hiring and employment, managing client contracts, managing client janitorial services, pricing and bidding on contracts, approving prices for contract services, managing in-house, agent, franchisee and client databases, tracking and storing information regarding business, tracking and storing information regarding employees, agents, franchisees and clients, tracking and storing information regarding services performed in-house and for clients, tracking equipment locations, tracking equipment repairs and maintenance, tracking and storing vehicle and vehicle maintenance information, tracking and storing equipment information, managing inventory and supplies, ordering inventory and supplies, tracking and storing inventory and supply information, offering equipment and supplies to agents, franchisees, clients and others, developing employee, agent and franchisee job descriptions, developing work instruction cards, developing organizational charts, developing inspection routes and assignments, scheduling employee, agent and franchisee work times, managing client work requests, managing work assignments, tracking and storing employee, agent and franchisee information, managing employee, agent and franchisee databases, tracking and reporting compliance with safety and other legal requirements, coordinating employee, agent and franchisee assignments, scheduling janitorial tasks and duties, coordinating special events, communicating with employees, agents, franchisees and clients, communicating between employees, agents, franchisees and businesses, communicating between clients and employees, agents and franchisees, communicating between client personnel, managing and tracking online libraries and publications, obtaining and responding to in-house and client complaints and feedback, tracking in-house and client complaints and comments, tracking in-house and client satisfaction, communicating quality control standards, compiling and communicating inspection results and records, evaluating job performance, storing and displaying records and pictures, tracking and storing information regarding costs, expenses and revenue, advertising janitorial and cleaning services, advertising maintenance and repair services, tracking client leads, analyzing marketing data, managing in-house and client relationships, managing and updating records, preparing and transmitting reports, reporting of in-house, client and business information, reporting of employee, agent and franchisee information, providing database searches, managing confidential information and data, managing accounting data, analyzing and reporting costs and profitability, performing billing and collection functions, estimating job costs, preparing payroll, preparing and transmitting payroll reports, preparing and transmitting spreadsheets, linking websites, creating websites, managing websites, hosting websites, providing Internet security, providing Personal Digital Assistant connectivity to the Internet, providing Personal Digital Assistant synchronization, providing electronic communications, facilitating retrieval of Internet information, preparing and transmitting e-mail, paging, preparing and performing surveys, analyzing survey information, tracking survey information, training employees, agents, franchisees and clients, safety training for employees, agents, franchisees and clients, managing electronic files, managing computer files, displaying help file information and instructions, creating, managing and storing employee, franchisee, agent and client permissions, creating and sending passwords and log in information, creating, managing and storing information regarding electronic notification to employees, franchisees, agents and clients, sending text and HTML notifications to pagers, cell phones, Personal Digital Assistants and other devices, displaying charts, creating other users, managing employee, franchisee, agent and client positions within the organizational chart and hierarchy views, importing and exporting data, and analyzing business results

application service provider (ASP) services, namely, hosting software via a global computer network for management and operation of in-house commercial, industrial and other janitorial and cleaning services, management and operation of in-house maintenance and repair services, management and operation of commercial, industrial and other janitorial and cleaning businesses and franchises, management and operation of building maintenance and repair businesses and franchises, tracking employee, agent and franchisee compliance, managing business and franchise records, managing and tracking employee hiring and employment, managing client contracts, managing client janitorial services, pricing and bidding on contracts, approving prices for contract services, managing in-house, agent, franchisee and client databases, tracking and storing information regarding business, tracking and storing information regarding employees, agents, franchisees and clients, tracking and storing information regarding services performed in-house and for clients, tracking equipment locations, tracking equipment repairs and maintenance, tracking and storing vehicle and vehicle maintenance information, tracking and storing equipment information, managing inventory and supplies, ordering inventory and supplies, tracking and storing inventory and supply information, offering equipment and supplies to agents, franchisees, clients and others, developing employee, agent and franchisee job descriptions, developing work instruction cards, developing organizational charts, developing inspection routes and assignments, scheduling employee, agent and franchisee work times, managing client work requests, managing work assignments, tracking and storing employee, agent and franchisee information, managing employee, agent and franchisee databases, tracking and reporting compliance with safety and other legal requirements, coordinating employee, agent and franchisee assignments, scheduling janitorial tasks and duties, coordinating special events, communicating with employees, agents, franchisees and clients, communicating between employees, agents, franchisees and businesses, communicating between clients and employees, agents and franchisees, communicating between client personnel, managing and tracking online libraries and publications, obtaining and responding to in-house and client complaints and feedback, tracking in-house and client complaints and comments, tracking in-house and client satisfaction, communicating quality control standards, compiling and communicating inspection results and records, evaluating job performance, storing and displaying records and pictures, tracking and storing information regarding costs, expenses and revenue, advertising janitorial and cleaning services, advertising maintenance and repair services, tracking client leads, analyzing marketing data, managing in-house and client relationships, managing and updating records, preparing and transmitting reports, reporting of in-house, client and business information, reporting of employee, agent and franchisee information, providing database searches, managing confidential information and data, managing accounting data, analyzing and reporting costs and profitability, performing billing and collection functions, estimating job costs, preparing payroll, preparing and transmitting payroll reports, preparing and transmitting spreadsheets, linking websites, creating websites, managing websites, hosting websites, providing Internet security, providing Personal Digital Assistant connectivity to the Internet, providing Personal Digital Assistant synchronization, providing electronic communications, facilitating retrieval of Internet information, preparing and transmitting e-mail, paging, preparing and performing surveys, analyzing survey information, tracking survey information, training employees, agents, franchisees and clients, safety training for employees, agents, franchisees and clients, managing electronic files, managing computer files, displaying help file information and instructions, creating, managing and storing employee, franchisee, agent and client permissions, creating and sending passwords and log in information, creating, managing and storing information regarding electronic notification to employees, franchisees, agents and clients, sending text and HTML notifications to pagers, cell phones, Personal Digital Assistants and other devices, displaying charts, creating other users, managing employee, franchisee, agent and client positions within the organizational chart and hierarchy views, importing and exporting data, and analyzing business results; and computer software development, technical support and consultation services for all of the ASP services specified above