Computer software; computer software for customer relationship management; computer programs; computer operating programs; downloadable software; computer software for managing workflow; computer software for managing access to data and documents including but not limited to scanned documents, video and still images and audio data; computer software for creating diary lists; computer software for creating schedules; computer software for retrieval of electronic data and documents; computer software for tracking file status; computer software for routing of messages to designated recipients; computer software for data logging; computer software for capturing and managing customer data; computer software for compiling customer data in a database; computer software for searching logged data; computer software for data analysis; computer software for performing database queries; computer software for extraction of selected data from a database; computer software for creation of reports; computer software for specifying system operational parameters and settings; computer software for transmission and receipt of messages; on-line forms for entry of data to a database; computer equipment; computers; computer keyboards; printers; facsimile machines; scanners; data processing equipment; computer peripheral devices; disk drives; electrically, magnetically and optically recorded data for computers; data carriers; magnetic disks; optical discs; CD-ROM data carriers; DVD data carriers; data communications equipment; data transfer equipment; data logging apparatus; including, but not limited to, use of the aforesaid goods in customer relationship management

consultancy; strategic consultancy; business consultancy relating to the implementation and integration of customer relationship management software; business management assistance; provision of management information; creation of management reports; data logging services; compilation of information into computer databases; data searching in computer files; computerized file management; customer relationship management services

Telecommunications; data transmission; transmission of messages, sounds and images; transmission of information by electronic means; receiving and exchange of information messages, images and data; electronic mail services; teletext services; communications by and/or between computers and computer terminals, mobile and/or remotes; WAP services; SMS services; facsimile transmission; communications for access to a database; provision and display of information from a computer stored data bank; electronic display of information, messages, images and data; provision of on-line access to information; provision of access to information by computer; providing user access to a global computer network; information, advisory and support services relating to any of the aforesaid services

Training and support services in the use of computer software applications, including, but not limited to, customer relationship management software arranging and conducting of seminars in relation to the use of computer software applications

Computer programming; computer software design, design of customer relationship management software; computer systems analysis; computer systems design; conversion of data or documents from physical to electronic media; creating and maintaining websites for others; installation of computer software; rental of computer software