Telecommunication services, namely, outbound interactive voice response, namely, transmitting prerecorded messages over the phone, prerecorded messages connecting call recipients to live third parties, prerecorded messages containing surveys or collecting data or recordings, [ {{text messaging,}} ] voice messaging, namely, inbound interactive telephone applications, namely, playing prerecorded messages, connecting callers to live third parties, and prerecorded surveys or data collection or recording collection, [computer telephony integration, namely, routing of data about incoming callers to call center agents,] triggering of phone calls by computer applications, teleconference calling, namely, inbound and outbound audio and video conferences coordinated by computer applications, and group messaging, namely, sending similar messages to groups of people over the telephony or other communication networks [, and group coordination tools, namely, productivity tools, contact management tools, and web pages to enhance communication and collaboration among work groups and the general public ]