Telecommunications and communications apparatus, instruments, systems and installations, namely DECT Digital Electronic Cordless Telephony, telecommunication switches, and terminals; mobile, wireless, cellular, electronic and optical telecommunications and communications apparatus and instruments, namely cellular phones, DECT Digital Electronic Cordless Telephony, pagers, and personal digital assistants; test instruments and installations, namely lanalisers, network sniffers, voltmeters, and oscilloscopes; circuit switched PAX Private Automatic Voice/Data Exchange, PABX Private Automatic Branch Voice/Data Exchange, and ERM Enterprise Relation Management Call Centre communication switches and IP Internet Protocol enabled telecommunications apparatus and telephone instruments; apparatus and instruments for voice, data and/or video communications, namely telephones, video phones, videoconferencing devices, personal digital assistants, and cellular phones; apparatus and instruments for storing and/or transmitting voice, data, video, facsimile and/or text messages, namely answering machines, voice mail systems, unified messaging devices, pagers, and personal digital assistants; telephone apparatus, instruments, systems and installations, namely cellular phones, DECT Digital Electronic Cordless Telephony, telephones, answering machines, and voice mail systems; data processing apparatus, namely call information logging equipment, call traffic measurement applications, Management Information Systems providing call traffic volume and pattern analysis thereby permitting real time dynamic reconfiguration of the telecommunications and communications apparatus to meet current usage demands; message handling and switching apparatus, instruments and installations, namely unified messaging systems, voice mail systems, faxmail systems, and personal digital assistants; switching, routing and metering apparatus for telecommunications systems, namely hubs, routers, servers, call metering units, TRANSIT, TANDEM voice and/or data switches, call information logging equipment, Management Information Systems providing call traffic volume and pattern analysis thereby permitting real time dynamic reconfiguration of the telecommunications and communications apparatus to meet current usage demands; parts and fittings for all the aforesaid goods; computer operating system and telecommunications software for use in connection with the aforesaid goods; computer software and computer systems for use in managing the operation of call centers; computer software for metering and/or charging usage of telecommunications systems; computer software for use in the statistical analysis and optimization of telecommunication systems usage

Installation, maintenance and repair of telecommunications apparatus, instruments, systems and installations; consultancy services relating to the aforesaid

Telecommunications and communication services, namely a managed service covering the design, planning, implementation, monitoring and management of local and long distance transmission of voice and data communications on a client's behalf mobile and radio telecommunications services, namely a managed service covering the design, planning, implementation, monitoring and management of mobile communications covering bandwidth provision, airtime provision, connectivity to wireless LAN, Bluetooth personal area networks for cellular phones and personal digital assistants PDA; provision of voice, data, video and/or text communications services by means of telephone land line, cellular phone or DSL; provision of call management information systems, namely call information logging equipment, call traffic measurement applications, Management Information Systems providing call traffic volume and pattern analysis thereby permitting historical reviews to be conducted and real time dynamic reconfiguration of the telecommunications and communications apparatus to meet current or predicted usage demands; consultancy services in relation to the use of telecommunications systems, providing voice portal services, namely provision of speech enabled access via telephones and cellular phones to corporate information and services; providing Call Centre and Contact Centre Solutions which include the delivery of functionality and technologies including but not limited to Automatic Call Distributors, Interactive Voice Response, Workforce Management, Recording and Quality Monitoring, Management Information Systems, Customer Relationship Management, Internet Interaction email, chat, video, web page collaboration and deliver these solutions through a range of services including but not limited to Solution Consulting, Design, Systems Integration, Installation, Maintenance and Support; and providing multiple-user access to the Internet

Design of telecommunications systems and installations for others; design of computer and telecommunications networks and installations for others; design or adapt for others computer software for use with telecommunications apparatus, instruments and systems; rental of computers and of computer software; updating of computer software for others; computer consultancy services; computer programming; provision of computer and communications facilities; advisory and consultancy services relating to all of the aforesaid