commerce for technical consultation services, namely, the evaluation of intra-corporate computer and telecommunications systems for the purpose of developing and providing recommendations and specifications for the redesign or supplementation of such systems to facilitate real-time, interactive messaging and transactions; custom design of prototypes for intra-corporate computer and telecommunications systems to facilitate real-time, interactive messaging and transactions; technical consultation services regarding the electronic transmission of messages and data via voice telephone, text telephone, data telephone, personal digital assistants, facsimile, one-way and two-way pagers and global computer networks and other communications devices; technical consultation services regarding the personalization of parameters for information to be transmitted via a communications device or apparatus, to specify the content, timing and other conditions of the transmission, the device or apparatus to be used in making the transmission, and transaction preferences of the recipient of the information; telephony, computer telephony and data delivery services, namely providing an integrated global computer network/telephone service for web-based call-back, database-based call origination and connection, transaction facilitation, call management and call routing/load balancing; technical consultation services in the fields of customer relationship management, e-customer relationship management, sales force automation, customer participation management and marketing; and customization of the above services to client specifications, namely, providing information, consultation and advice to others regarding adapting and implementing the above services to meet the needs of their clients

installation, maintenance and customized design for others of computer software used to transmit information, provide interactive response menus, transmit responsive orders, instructions or other information, establish connections between the sender of information and other parties, track and manage the transmission of and responses to such messages, support delivery of information via additional devices, and personalize parameters for information to be transmitted; and providing information, consultation and advice to others regarding adapting and implementing the above software to meet the needs of their clients