business services, namely, facilities management of technical operations; business management for key generation, time stamping, key recovery, certificate management and secure data storage in the field of electronic trust services; business investigation of complaints against specific approved electronic commerce trust services

authentication in the field of electronic commerce by identification, certification and registration for the granting of approval, promotion, enhancement and execution of electronic trust services; electronic monitoring services in the field of electronic trust services to ensure the privacy, reliability, trustworthiness and integrity of electronic commerce data; promoting the interests of electronic commerce trust services through the establishment and promotion of trustworthy codes for conduct and reliable standards of performance; custom design, engineering and support of telephony systems for self-regulation of users of electronic commerce trust services; setting and reviewing standards and practices in the field of electronic commerce trust services; technical support, namely, monitoring or network systems in the field of electronic commerce trust services; and inspections to determine compliance with standards and practices in the field of electronic commerce trust services; alternative dispute resolution services for those offering and using electronic commerce trust services