computer software and associated instruction manuals sold as a unit therewith for management and operation of commercial janitorial and cleaning businesses and franchises, management and operation of building maintenance and repair businesses and franchises, tracking franchise compliance, managing franchise records, managing client contracts, managing client janitorial services, pricing and bidding on contracts, managing client databases, tracking equipment locations, tracking equipment repairs and maintenance, managing employee databases, managing inventory and supplies, coordinating team assignments, scheduling janitorial tasks and duties, communicating with franchisees and clients, communicating between client personnel, obtaining and responding to client complaints and feedback, communicating quality control standards, compiling and communicating inspection results and records, evaluating job performance, distributing marketing material, managing marketing campaigns, analyzing marketing data, managing and updating records, preparing and transmitting reports, managing accounting data, preparing and transmitting financial statements, analyzing and reporting costs and profitability, performing billing and collection functions, managing inventory, estimating job costs, preparing payroll, preparing and transmitting payroll reports, preparing and transmitting spreadsheets, linking websites, creating websites, managing websites, hosting websites, providing Internet security, providing Personal Digital Assistant connectivity to the Internet, providing Personal Digital Assistant synchronization, facilitating retrieval of Internet information, preparing and transmitting e-mail, paging, preparing and sending voice mail and facsimiles, training employees and franchisees, managing electronic files, managing computer files, and analyzing business results

franchising, namely, offering technical assistance in the establishment and/or operation of businesses in the fields of janitorial services, cleaning services and maintenance services; wholesale store services featuring janitorial, cleaning and maintenance equipment, supplies, materials and client consumables; wholesale catalog services featuring janitorial, cleaning and maintenance equipment, supplies, materials and client consumables; wholesale mail order services featuring janitorial, cleaning and maintenance equipment, supplies, materials and client consumables; telephone and facsimile ordering services in the field of janitorial, cleaning and maintenance equipment, supplies, materials and client consumables; online ordering services in the field janitorial, cleaning and maintenance equipment, supplies, materials and client consumables; and client account management services for others in the fields of janitorial services, cleaning services and maintenance services

janitorial services and cleaning services, namely industrial cleaning, commercial building cleaning, retail store cleaning, building cleaning, office cleaning, store cleaning, mall cleaning, strip mall cleaning, plant cleaning, warehouse cleaning, car dealership cleaning, restroom cleaning, kitchen cleaning, hall cleaning, reception area cleaning, break room cleaning, work room cleaning, production room cleaning, utility room cleaning, cafeteria cleaning, recreation facility cleaning, clean room cleaning, lunch room cleaning, exam room cleaning, hair salon cleaning, fitness center cleaning, fitness equipment cleaning, medical facility cleaning, bank cleaning, entertainment facility cleaning, manufacturing facility cleaning, event cleaning, arena cleaning, wall cleaning, white board cleaning, floor cleaning, floor buffing, floor scrubbing, floor stripping, floor waxing, floor refinishing, vending machine cleaning, stone cleaning, drinking fountain cleaning, carpet cleaning, marble floor cleaning, wood floor cleaning, baseboard cleaning, ceiling cleaning, furniture cleaning, upholstery cleaning, door cleaning, window cleaning, glass cleaning, stair cleaning, elevator cleaning, blind cleaning, partition cleaning, sidewalk cleaning, parking lot cleaning, trash bin cleaning, stainless steel cleaning, ATM cleaning, kiosk cleaning, microwave cleaning, refrigerator cleaning, dish cleaning, silverware cleaning, kitchen appliance cleaning, and light fixture cleaning; maintenance services, namely, building maintenance, marble floor maintenance, wood floor maintenance, stone floor maintenance, trash collection, grease removal from kitchens and restaurants, spot removal from fabrics, stain removal from fabrics, graffiti removal, hazardous waste removal and disposal, light bulb replacement, toilet tissue replacement, toilet seat cover replacement, paper towel replacement, trash liner replacement, and repair of janitorial and cleaning equipment; providing janitorial information; rental services in the fields of janitorial, cleaning and maintenance equipment, namely rental of janitorial, cleaning and maintenance equipment; leasing services in the fields of janitorial, cleaning and maintenance equipment, namely rental of janitorial, cleaning and maintenance equipment