Computer hardware; computer software for recognition of computer network components, namely, nodes, routers, switches, hubs, servers, terminal devices, physical network connections and virtual network configurations; computer software for monitoring and managing computer networks, computer hardware, computer software applications and computer databases; computer software for computer network security and controlling computer network access; computer software for failure recognition and alerting of failures in computer networks, computer hardware, computer software applications, and computer databases; computer software for ascertaining availability of computer networks, computer hardware, computer software applications, and computer databases; computer software for performance analysis of computer networks, computer hardware, computer software applications, and computer databases; computer software for configuring computer networks, computer hardware, computer software applications, and computer databases; computer software for recognizing the cascading of computer network components, namely, routers, switches, hubs, servers, and terminal devices; computer software for application and database integration; computer software for word processing; computer software for use as a spreadsheet; interactive multimedia computer programs for monitoring and managing computer networks, monitoring and managing computer hardware, monitoring and managing computer software applications, monitoring and managing databases, word processing, use as a spreadsheet, educational training, conducting research, data warehousing, performing electronic business transactions, software development, and communications software for connecting computer network users and connecting global and non-global computer networks; educational software featuring instruction in monitoring and managing computer networks, monitoring and managing computer hardware, monitoring and managing computer software applications, monitoring and managing databases, word processing, spreadsheet usage, conducting research, data warehousing, performing electronic business transactions, software development, and computer networking; computer software that enable users to log customer calls and assign problems; computer software programs that provide caller profiles and symptom analysis and problem solution assistance in the field of customer relationship management and task organization for use by businesses in customer service, supply chain management, enterprise resource management, and support and help desk applications; computer software to automate data warehousing; computer utility programs; computer e-commerce software to allow users to perform electronic business transactions via global and non-global computer networks; computer software development tools; computer operating systems; computer search engine software; computer graphics software; computer software for networking computers and exchanging files and information; computer software for accessing information directories that may be downloaded from global and non-global computer networks

Consulting services in the field of electronic data processing; consulting services relating to computers and computer programming; rental of computer hardware and software; providing on-line computer databases in the field of computers, computer programming, data processing, computer networking, software applications and database integration, and help desk applications; and consulting services in the fields of communication technology and telecommunication