Professional services methodology and consulting processes to assess, model, analyze and improve the service effectiveness of computer applications, networks and infrastructures, with specific regard to understanding and modeling computer end-user experience, including the elements of business efficacy, service response times, user navigation, usability metrics and related items; providing consulting expertise to assist businesses with developing an e-business strategy that supports the goals of a company; business assessment and analysis; defining service effectiveness for e-business applications; creation of service level agreements within business units with a company; business assessment of e-business opportunities with a company