Customer relationship management services, namely, customer care and customer support services, namely, providing product information, answering customer questions and inquiries, and order processing, all via a global computer network, telephone, fax, e-mail, Web chat, Web callback, voice over Internet protocol, and video over Internet protocol; operation and management of telephone call centers for others; customer administrative back office support services, namely, business management of sales and marketing operations of others; order taking and order fulfillment services; and billing services

Collection agencies; telephone calling card services

Telecommunications services, namely, conference call services, call forwarding services, telephone call bridging, call annunciation and re-dial with automated voice-mail delivery; wireless messaging services, namely automated delivery of wireless e-mail via the Internet, web sites or direct dial modem, automated input and call center input of electronic calendar messages, SUMS messages and group messages to multiple subscribers via multiple networks; unified messaging services, namely, voice mail, numeric paging, facsimile store and forward, alphanumeric messaging and "live call connect" services; wireless information services; wireless electronic calendar messaging; remote device wireless command services; and transmission of electronic health information to health services personnel

Alternative dispute resolution services; technical support services, namely, system integration, network management and collocation hosting of web sites; technical "help desk" support, namely, troubleshooting of computer hardware and software problems via a global computer network, telephone, fax, e-mail, Web chat, Web callback, voice over Internet protocol, and video over Internet protocol; wireless monitoring of health services via wireless data transmission, voice telecommunications and voice teleconferencing