Computer software for use in providing customer support services in a variety of fields, namely, for creating and maintaining customer information databases, bug tracking, problem tracking and resolution, version release management, source code control, quote processing and tracking, order entry, order processing and fulfillment, customer contact information management, price management, shipping, invoicing, accounting, and license and maintenance contract status; application development software, namely, tools and utilities for use in creating software applications, ecommerce programs, Internet and web-based applications and other programs; program and application development software, tools and utilities for use in designing, developing, writing and implementing user-specific applications and general purpose applications programs; web-based software applications and tools and utilities for use in designing and implementing programs for access to and for use in connection with local area networks, enterprise networks, intranets, extranets, corporate information networks, wide area networks and globally interconnected computer networks linked by common or diverse protocols; e-commerce applications, namely, computer e-commerce software to allow users to perform electronic business transactions via a global computer network; programming tools for use in developing, maintaining, enhancing and operating computer programs and computer systems, and utilities programs, and user manuals sold therewith as a unit