Computer software used in relation to quality assurance and employee communication in the work place, namely, for categorizing employees, setting employee standards and performance requirements, assigning employee duties, generating employee contracts, generating position descriptions, generating performance targets, stating company and department procedures, communicating safety standards, generating questionnaires and performance polls, and generating management reports on employee and departments; computer hardware and computer software programs used in relation to quality assurance and employee communication in the work place, namely, for categorizing employees, setting employee standards and performance requirements, assigning employee duties, generating employee contracts, generating position descriptions, generating performance targets, stating company and department procedures, communicating safety standards, generating questionnaires and performance polls, and generating management reports on employees and departments; video tapes featuring training and educational programs used in the implementation of quality assurance and employee communication in the work place

Printed matter, namely, books, manuals, magazines, drawings, brochures and leaflets, computer program user's guides, printed forms, workbooks, training manuals, user manuals and data sheets all for use with computer software programs relating to quality assurance and employee communication in the work place

Business management consulting services, business management of hotels and other accommodation establishments and healthcare organizations; business administration services; business management services, namely promoting personnel motivation and productivity, and promoting quality control of services provided by personnel in the hospitality industry; information services, namely providing information in the field of business management and administration; information services, namely, providing information in the field of employee information systems to promote guest satisfaction and employee performance, employee development, employee motivation and employee excellence programs; market research; advertising agencies; computer database management, namely, compilation and systematization of information in the field of quality assurance and employee communication in the work place onto computer databases

Education services, namely, organizing and conducting meetings, conferences, lectures, workshops, seminars and symposia in the field of business management and administration and quality assurance; development of training materials for the work place relating to quality and customer service for others

Computer consultancy; design and development of computer software for others; graphic design services for others; information services namely, providing information in the field of employee information systems technology