computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies; computer telephony software, namely, computer and telecommunications programs for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; computer telephony software, namely, computer and telecommunications programs for controlling internal and external voice and data communication for an organization's computer system; computer telephony software, namely, computer and telecommunications programs for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customer specific applications in the customer service field, and instruction manuals sold or distributed therewith as a unit