providing referrals to consumers for residential and commercial building contractors; referrals of consumers to technicians in the field of installation, maintenance, and repair of household, consumer, and commercial products and systems, namely, electronics, household and consumer appliances, HVAC systems, household and commercial electrical systems and plumbing, central vacuums, hot water heaters, humidifiers, dehumidifiers, water softeners, exercise and recreation equipment, lawn and garden equipment, pool and spa equipment, home furnishings, luggage, CDs, computer hardware and software, jewelry, watches, clocks, musical equipment, photographic equipment, marine equipment, motorized vehicles, and residential home and commercial building security systems; administering the customer service programs of others in the retail, financial, and original equipment manufacturing fields, namely, call tracking system services for customer service operations, service contracts, and warranties, payments and actuarial data; outsourcing services for others, namely, providing call center personnel for customer service, marketing, and claims administration services; and business consulting services, namely, assisting retailers in facilitating the consumer return process among consumers, retailers and manufacturers