Computer software that automates the processing of unstructured, semi-structured and structured information and data, namely, computer software used for management of information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages, and for identifying concepts and topics contained in such information; computer software that analyzes concepts contained in information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages and for creating summaries of that information based on the concepts identified; computer software for creating and inserting metatags into documents and information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages to facilitate operation of search engine software; computer software for creating and inserting hyperlinks connecting conceptually or topically related documents and information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages; computer database software for creating, maintaining, and updating databases containing information stored in e-mail archives, document management systems, multimedia files, intranet sites, Internet sites telephone or voicemail messages; computer database searching software that allows users to search and retrieve information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages; computer software for analyzing and generating summaries of information stored in databases, e-mail archives, document management systems, multimedia flies, intranet sites, Internet sites and contained in telephone or voicemail messages; computer software that creates, updates and maintains profiles of users of local, wide-area, and global computer networks and delivers information from databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages based on those profiles; computer software that transmits information from computer network servers, intranets and the Internet to desktop computers, mobile telephones, personal digital assistants, and portable digital communication devices; computer software that creates, updates and maintains customized portal sites for users of local, wide-area and global computer networks; computer software for customer relationship management namely, for receiving customer inquiries via telephone and e-mail, automatically identifying concepts and topics contained in those inquiries, automatically generating a response to those inquiries, and forwarding those inquiries to an appropriate technical advisor; computer software for human resources management, namely, for receiving employee inquiries via telephone and e-mail, automatically identifying concepts and topics contained in those inquiries, and automatically generating a response to those inquiries; speech recognition computer software; text recognition computer software; image recognition computer software; computer operating system software; computer software for use in data retrieval, management and delivery in knowledge management * , * new media, customer relationship management, online and off-line publishing and E-commerce computer software applications; computer software for providing on-line and off-line navigation of the global computer information network and for running web-site searches; computer software for performing concept matching, namely, searching data and returning references to documents that are conceptually related to the content identified as the initial reference; computer software used to develop computer programs for managing multimedia content * , * customer service, on-line and off-line publishing and electronic commerce; computer software for creating, maintaining and updating software agents that automatically and systematically conduct searches of databases, intranets and the internet; computer search engine software; computer software used for conducting standard text searches; computer programs that allow other computer programs to adapt their behavior according to a user's [ institutions ] * instructions * or responses by personalizing and profiling for individual end-users the retrieval, management, and delivery of data in knowledge management, new media, customer relationship management, and e-commerce computer software applications; computer software used to create and manage Internet and intranet portal sites; computer software for management and processing of electronic commerce transactions; computer software used to retrieve information about current events, business, and sports from databases, Internet, intranets and other computer networks and transmitting the same to users via computer data networks, mobile telephones, personal digital assistants, and portable digital communication devices; computer software for e-mail management; computer software that alerts users of computer networks to the existence of and contact information for other users with common interests; * computer * software for analyzing data contained in e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages

[ Licensing computer software ]

[ Providing multiple user access to the Internet, intranets and computer networks; telecommunication services, namely, transmitting information stored on a database, computer network, intranet or the Internet to mobile telephones and other handheld digital devices ]

[ Computer services, namely, search engine services; leasing and rental of computer software; computer services, namely, providing temporary use of on-line non-downloadable computer software for automating information management, namely, for analyzing information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet Sites and contained in telephone or voicemail messages, and identifying concepts and topics contained in such information; computer services, namely, providing temporary use of on-line non-downloadable computer software used to create and insert metatags into documents and information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages to facilitate operation of search engine software; computer services, namely, providing temporary use of on-line non-downloadable computer software for creating and inserting hyperlinks connecting conceptually or topically related documents and information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites, telephone or voicemail messages; providing temporary use of on-line non-downloadable computer database software; computer services, namely, providing temporary use of on-line non-downloadable computer database searching software that allows users to search and retrieve information stored in databases, e-mail archives, document management systems, multimedia files, intranet Sites, Internet sites, telephone or voicemail messages; computer services, namely, providing temporary use of on-line non-downloadable computer software for analyzing and generating summaries of information stored in databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages; computer services, namely, providing temporary use of on-line non-downloadable computer software that creates, updates and maintains profiles of users of local, wide-area, and global computer networks and delivers information from databases, e-mail archives, document management systems, multimedia files, intranet sites, Internet sites and contained in telephone or voicemail messages based on those profiles; computer services, namely, providing temporary use of on-line non-downloadable computer software that transmits information from computer network servers, intranets and the Internet to desktop computers, mobile telephones, personal digital assistants, and portable digital communication devices; computer services, namely, providing temporary use of on-line non-downloadable computer software that creates, updates and maintains customized portal sites for users of local, wide-area and global computer networks; computer services, namely, providing temporary use of on-line non-downloadable computer software for customer relationship management, namely, for receiving customer inquiries via telephone and e-mail, automatically identifying concepts and topics contained in those inquiries, automatically generating a response to those inquiries, and forwarding those inquiries to an appropriate technical advisor; computer services, namely, providing temporary use of on-line non-downloadable computer software for human resources management, namely, for receiving employee inquiries via telephone and e-mail, automatically identifying concepts and topics contained in those inquiries, and automatically generating a response to those inquiries; computer services, namely, providing temporary use of on-line non-downloadable speech recognition computer software; computer services, namely, providing temporary use of on-line non-downloadable text recognition computer software; computer services, namely, providing temporary use of [ on-flue ] * on-line * non-downloadable image recognition computer software; computer services, namely, providing temporary use of on-line non-downloadable computer operating system software; computer services, namely, providing temporary use of on-line non-downloadable computer software for use in data retrieval, management and delivery in knowledge management, new media, customer relationship management, on-line publishing and E-commerce computer software applications; computer services, namely, providing temporary use of on-line non-downloadable computer software for providing on-line navigation of the global computer information network and for running web-site searches; computer services, namely, providing temporary use of on-line non-downloadable computer software for performing concept matching, namely, searching data and returning references to documents that are conceptually related to the content identified as the initial reference; computer services, namely, providing temporary use of on-line non-downloadable computer software used to develop computer programs for managing multimedia content, customer service, on-line publishing and electronic commerce; computer services, namely, providing temporary use of on-line non-downloadable computer software for creating, maintaining and updating software agents that automatically and systematically conduct searches of databases, intranets and the Internet; computer services, namely, providing temporary use of on-line non-downloadable computer search engine software; computer services, namely, providing temporary use of on-line non-downloadable computer software used for conducting standard text searches; computer services, namely, providing temporary use of on-line non-downloadable computer programs that allow other computer programs to adapt their behavior according to a user's instructions or responses by personalizing and profiling for individual end-users the retrieval, management, and delivery of data in knowledge management, new media, customer relationship management, and E-commerce computer software applications; computer services, namely, providing temporary use of on-line non-downloadable computer software used to create and manage Internet and intranet portal sites; computer services, namely, providing temporary use of on-line non-downloadable computer software for management and processing of electronic commerce transactions; computer services, namely, providing temporary use of on-line non-downloadable computer software used to retrieve information about current events, business, and sports from databases, Internet, intranets and other computer networks and transmitting the same via computer data networks, mobile telephones, personal digital assistants and other portable digital communication devices; computer services, namely, providing temporary use of on-line non-downloadable computer software for e-mail management; computer services, namely, providing temporary use of on-line non-downloadable computer software that alerts users of computer networks to the existence of and contact information for other users with common interests; computer services, namely, providing temporary use of on-line non-downloadable computer software for data analysis; computer consultation; computer software design for others; maintenance of computer software and programs for others; installation of computer software and programs for others; rental of computer software; computer software design services and consulting services in the fields of knowledge management, new media, and E-commerce computer software applications that provide information via the global computer information network, mobile telephones, personal digital assistants and portable digital communication devices; computer services for concept matching, namely, searching for data on computer networks, intranets and the Internet and identifying conceptually related documents available on computer networks, intranets and the [ Intranet ] * lnternet *; computer services, namely, creating, updating, maintaining and providing temporary use of on-line non-downloadable software used to create, update and maintain computer software agents that conduct user-specified text searches on an automatic and systematic basis; computer services, namely, designing, maintaining and updating computer software used to navigate the Internet and conduct searches on websites; website design and hosting services for others; database searching services for others; providing design, development, customization, implementation and maintenance services in respect of knowledge management, new media, e-commerce, on-line publishing, e-mail routing, business intelligence, enterprise information portals, customer relationship and document management software ]