computer software, namely computer software for professional services automation, business management, accounting and financial management, training, procurement, customer relationship management, sales and marketing automation, project management, professional services management, field service management, product defect tracking, knowledge management, product and service data management, product content management, product configuration management, project and cost accounting, middleware for connecting applications, application integration, materials management, product development, production planning, material resource planning, project staffing, enterprise resource planning, human resources management, employee benefits management, service supply chain management, time and expense tracking, data warehousing, procurement management, contract management, web site interface management, electronic mail management, calendaring and scheduling, and messaging; user manuals supplied as a unit