Computer product support services, namely, providing help desk assistance and technical support services, namely, troubleshooting of computer hardware and software problems, such as critical server support, computer hardware administration and LAN administration and Information Technology asset management, desktop support, network management, remote network monitoring, disaster recovery, storage, wireless, and security services, and monitoring of network systems and providing back-up computer programs and facilities onsite, or via telephone or e-mail; and remote and on-site monitoring of computer systems for others for technical purposes; Consulting services in the field of information technology planning, namely, design, selection, implementation and use of computer software systems and software customization for others; Information technology infrastructure design services for others, namely, design of computer networks, computer sites, and design and acquisition of computer software, computer hardware and peripherals