Providing market research and analysis and business consultation, management and marketing consulting services for improving business performance, namely, enhanced employee commitment and customer loyalty and modeling, measurement system audits, employee commitment surveys and modeling, internal service quality assessments, customer loyalty surveys and modeling, ideal customer experience research, brand quality studies and modeling, market segmentation studies and modeling, employee-customer linkage research, meta-data models for the management and maintenance of customer information and intelligent systems and financial impact simulation modeling, relationship marketing, management, and measurement consulting services