Computer software for use in database management, electronic document management, electronic communications, word processing, systems management and maintenance, and management and automation of business processes, including project management, personnel management, timekeeping, purchasing, expense reporting, sales force management, customer service, quality control and audits, financial management and reporting, job costing, resource loading, marketing, and preparing sales projections, all for use in the fields of business management, management of business operations systems, personnel management, customer service, and performance and quality management; electronic publications, namely, books, magazines, manuals, brochures, leaflets, newsletters, in the fields of business management, management of business operations systems, personnel management, customer service and performance and quality management, all recorded on computer media including CD-Roms and discs; downloadable electronic publications namely books, magazines, manuals, brochures, leaflets, newsletters, in the field of business management, management of business operations systems, personnel management, customer services and performance and quality management; audio discs in the fields of business management, operation of business management systems, personnel management, customer services, and performance and quality management; prerecorded CD's, videotapes, laser disks and DVD's featuring information on business management, operation of business management systems, personnel management, customer services, and performance and quality management

BUSINESS CONSULTATION RELATING TO THE SUPPLY OF QUALITY MANAGEMENT SYSTEMS AND CUSTOMER SERVICE; BUSINESS MANAGEMENT CONSULTATION

PROVIDING QUALITY ASSURANCE SERVICES IN THE FIELD OF CUSTOMER SERVICES; QUALITY CONTROL FOR OTHERS