Computer software suite for customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of telephone, Internet web sites, electronic mail, personal digital assistance, and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software to automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; compute software for resolving customer-related issues by reference to appropriate business rules; computer software for establishing business rules; computer software for managing and tracking of sales data and information; computer software for managing telephone call centers; computer software for document assembly; computer software for integrating customer data and contact information from variety of different sources; computer software used for business managers and by computer system administrators; computer software for integration and management of public relations and marketing information; computer software for maintaining financial databases and for generating financial reports; user manuals packages as a unit with the foregoing goods

Business consulting , namely, customer relationship management services

Computer software consultation in the field of customer relationship management software; computer system configuration and analysis; computer software design services; computer programming for others