TELECOMMUNICATIONS COMPUTER PROGRAMS FOR ACCESSING GLOBAL COMMUNICATIONS NETWORKS AND DISPLAYING CONTENT THEREFROM, ON THE INTERNET, AND TRANSMITTING AND RECEIVING ELECTRONIC MAIL, TEXT, GRAPHICS, AUDIO, VIDEO, AND OTHER DATA FROM A REMOTE COMPUTER NETWORK AND FOR ACCESSING GLOBAL COMMUNICATIONS NETWORKS; COMPUTER PROGRAMS FOR MAINTAINING DIRECTORIES, CONTACT LISTS, ADDRESS AND TELEPHONE NUMBER LISTS; COMPUTER PROGRAMS TO CREATE AND MANAGE MULTI-MEDIA DATABASES, COMPUTER DATABASE SOFTWARE, NAMELY, WEB SITE FORM INPUT MANAGEMENT PROGRAMS, COMPUTER DATABASE SOFTWARE, NAMELY, WEB SITE USER PROFILE MANAGEMENT PROGRAMS, COMPUTER SECURITY FIREWALL SOFTWARE, NAMELY, WEB SITE USER ACCESS CONTROL PROGRAMS, WEB SITE ADVERTISING BANNER FLIPPER PROGRAMS FOR DISPLAYING AND TRACKING BANNER ADVERTISEMENTS ON WEB SITES, WEB SITE BOOK AND SITE INDEXING PROGRAMS FOR NAVIGATION OF BOOKS AND DOCUMENTS ON WEB SITES, WEB SITE SHOPPING CART PROGRAMS FOR ORDERING MERCHANDISE ON WEB SITES, HTTP SERVER PROGRAMS FOR SENDING WEB PAGES TO WEB BROWSER SOFTWARE, WEB SITE STATISTICS PROGRAMS FOR MEASURING AND REPORTING WEB SITE USAGE, COMPUTER SOFTWARE FOR MONITORING THE OPERATION, CONFIGURATION AND PERFORMANCE OF COMPUTER SOFTWARE AND EQUIPMENT, AND ALERTING BY PAGER, DIGITAL TELEPHONE OR E-MAIL IN THE EVENT OF FAILURE