integrated tracking and management of commercial transactions and communications on a global computer network; computerized database management in the field of management, sales coordination, customer relationship management, e-customer relationship management and sales force automation reporting; providing on-line computer databases featuring consumer information in the field of customer relationship management, e-customer relationship management, sales force automation, customer participation management and marketing, all containing customer profile and preference information, as well as customer responses

electronic transmission of pre-specified, client-selected messages and data for the benefit of others via voice telephone, text telephone, data telephone, personal digital assistants, facsimile, one-way and two-way pagers and global computer networks; electronic transmission of pre-specified, client-selected messages and data for the benefit of others for receipt by land-line or broadcast-based interactive television; audio streaming transmission of messages and data via a global computer network; video streaming services of messages and data via a global computer network; providing support, namely technical consultation services, regarding the transmission of messages and data via other communications devices for the purposes of billing and settling transactions between the recipient and other parties; telecommunications services, namely, personalization of parameters for information to be transmitted via a communications device or apparatus, to specify the content, timing and other conditions of the transmission, the device or apparatus to be used in making the transmission, and transaction preferences of the recipient of the information; telecommunication call origination and gateway services for the provision of access to a global computer network, communications routing services, and call routing and load balancing services; providing interoperation with global computer network and telephony exchange systems, namely linking user responses to interactive menus back to originating commerce or content systems in order to facilitate placement of orders, transmission of information, or establishment of connections between the user and other parties; telephony, computer telephony and data delivery services, namely providing an integrated global computer network and telephone service for database-based call origination and connection, transaction facilitation, call management and call routing and load balancing; providing multiple-user access to a global computer information network; provision of real-time voice-over on a global computer or telephone network, namely, providing audio responses on a global computer or telephone network; and customization of the above services to client specifications, namely, providing information, consultation and advice to others regarding adapting and implementing the above telecommunications services to meet the needs of their clients

real-time online reports via the global computer network, regarding the occurrence and frequency of electronic communications between persons or entities designated by the recipients of said reports, the occurrence and subject matter of electronic commercial transactions, and the occurrence of events specified by the recipient of such reports

computer services, namely, a notification service which tracks pre-designated online information and alerts users when relevant information is found, via multiple forms of media, namely voice telephone, text telephone, data telephone, personal digital assistant, interactive television, facsimile, one-way and two-way pager and the global computer network; installation, maintenance and customized design for others of computer software used to transmit information, provide interactive response menus, transmit responsive orders, instructions or other information, establish connections between the sender of information and other parties, track and manage the transmission of and responses to such messages, support delivery of information via additional devices, and personalize parameters for information to be transmitted; computer consulting services, namely, providing information, consultation and advice to others regarding adapting and implementing the above software to meet the needs of their clients

electronic monitoring services in the fields of electronic communications transmitted via multiple forms of media, namely voice telephone, text telephone, data telephone, personal digital assistant, interactive television, facsimile, one-way and two-way pager and the global computer network