computer software; namely, business support, enterprise management, and executive information system (EIS) software all used to plan, forecast, track, consolidate, summarize, and report on transactions within an organization; software for enabling online analytical processing queries (OLAP) and multidimensional data navigation of on-line databases and providing shared access and analysis of enterprise-wide data via local area networks (LAN), wide area networks (WAN), local computer networks, extranets and global computer networks; software used for financial, sales, marketing and profitability analysis and reporting; and software used for operations management, inventory management, customer information, supplier information, shareholder information, human resource information, accounting, tax, budgeting, forecasting, currency exchange, asset tracking, purchasing, accounts payable, accounts receivable, business reporting and business management functions of a business

training services, namely, conducting and arranging educational seminars in the field of information systems; namely, system administrator training, technical training designed for Information Services (IS) and Information Technology (IT) professionals, computer software end user training, self-paced training, computer-based training, and custom training

technical consulting services, namely, technical planning as to computer operating system and hardware requirements, server requirements, network infrastructure requirements, performance tuning and optimization; technical systems integration; custom software development and add-on software module development; and telephone hotline support in the fields of computer software and telecommunication networks