Computer services, namely on-line, non-downloadable computer programs for natural-language searches that provide access to wide range of data, information and assistance via computer, telephone or global computer network; telecommunications services, namely voice and web-accessible communications and information management services; providing voice and data communications management; call processing; facilitation of commercial transactions over the internet; business computer services, namely a service which allows users of a global computer information network to conduct natural-language searches on a wide variety of subject matters