Computer software; computer connectivity software; computer middleware; computer firmware; computer programs and electronic databases recorded on computer media, each for facilitating communication channels between computer network users or using a global communication network or by computer telephony, for use in electronic interactions and in computer telephony integration, for use in communication via a global computer network, for facilitating communications in a telephone call centre, for facilitating mobile communication protocols, for facilitating short message services and wireless application protocols, for use in customer interaction management, for facilitating e-commerce, e-service and m-commerce, for use in customer relationship management, for use as expert systems or as artificial intelligence, for inbound and outbound customer marketing or selling, as a sales force automation tool or as a data reporting tool, for data analysis, for market research and analysis, for text retrieval, for skills based routing, for resource management, for work flow management, for enterprise resource planning, for supply chain or inventory management, for sales order processing, for data archiving and storage, for knowledge management, for document management, for automating data warehousing and for ETLM (extraction transfer load and management), for data security, for PKI (public key infrastructure) and for digital certification, for database management for general use; analytic and determining computer hardware, software, middleware, firmware and computer programs; computer hardware, computer software, computer middleware, computer firmware and computer programs for use in financial services and utilities, retail sector, telecommunication, insurance, governments, travel, tourism and application service providers; computer search engine software; computer telephony software; facilities management software; business automation software; computers; computer hardware; computer pervasive computing devices

Computerised database management; relational computerised database management; facilitating customer contact via telephone, e-mail, web chat, web call-back, web call-through; facilitating customer relationship management within an electronic context; facilitating customer interaction management; facilitating e-commerce, e-service and m-commerce

Computer services for facilitating communication channels between computer network users or using a global communication network or by computer telephony, for use in electronic interactions and in computer telephony integration, for use in communication via a global computer network, for facilitating communications in a telephone call centre, for facilitating mobile communication protocols, for facilitating short message services and wireless application protocols, for use in customer relationship management, for use in customer interaction management, for facilitating e-commerce, e-service and m-commerce, concerning expert systems or artificial intelligence, concerning inbound and outbound customer marketing or selling, concerning sales force automation or data reporting, for data analysis, for market research and analysis, for text retrieval, for skills based routing, for resource management, for work flow management, for enterprise resource planning, for supply chain or inventory management, for sales order processing, for data archiving and storage, for knowledge management, for document management, for automating data warehousing and for ETLM (extraction transfer load and management), for data security, for PKI (public key infrastructure) and for digital certification, for database management for general use; computer services for analytic and determining computer hardware, software, middleware, firmware and computer programs; computer services for computer hardware, computer software, computer middleware, computer firmware and computer programs for use in financial services and utilities, retail sector, telecommunication, insurance, governments, travel, tourism and application service providers, for computer search engine software, for computer telephony software, for facilities management software and business automation software; computer programming for others; computer software design for others; providing search engine services for obtaining data on a global computer network; updating and maintenance of computer software; computer consultancy services; consultancy services relating to computer programming; computer systems analysis; computer consultancy services relating to computer-based solutions or integration of computer systems and networks; database development services