Computer telephony integration software for interfacing between telephone and computer systems, namely, computer telephony programs for permitting the user's computer to handle inbound and outbound calls, maintain information about and retrieve information from the calls resident in the computer's memory; computer software used for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external communications, namely, including voice and data, for a computer system; computer programs for handling and integrating voice and data communications and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customer specific applications; and instruction manuals sold therewith