COMPUTER SOFTWARE FOR ENABLING BUSINESSES AND END USERS TO CREATE, OBTAIN, COLLECT, TRACK, MONITOR, ORGANIZE, MANAGE AND STORE INFORMATION OBTAINED FROM CUSTOMERS, AFFILIATES, USERS, MEMBERS, EXPERTS, ENTHUSIASTS, CLIENTS AND PARTICIPANTS AND FROM COMMUNITIES OF THE SAME IN ORDER TO GET FEEDBACK ON PRODUCTS, MANUFACTURE ANALYSIS, GENERATE NEW SALES INFORMATION AND LEADS, PROVIDE CUSTOMER SERVICES AND SUPPORT AND CREATE A DATABASE THAT CAN BE USED TO AID IN PRODUCT RESEARCH AND DEVELOPMENT AND SERVICE MANAGEMENT AND TO INCREASE THE USEABILITY, RELEVANCE AND EFFECTIVENESS OF BUSINESSES IN THEIR ONLINE APPLICATIONS; COMPUTER SOFTWARE TO ALLOW ONLINE BUSINESSES TO MONITOR, FACILITATE AND MANAGE CUSTOMERS', USERS', MEMBERS', EXPERTS', ENTHUSIASTS', CLIENTS' AND OTHER PARTICIPANTS' INTERACTIONS WITH THE BUSINESSES AND INTEGRATE INFORMATION AND DATA THEREFROM WITH OTHER BUSINESS AND STATISTICAL INFORMATION; AND TO FACILITATE AND MANAGE ONLINE COMMUNICATIONS, NAMELY QUESTION AND ANSWER SESSIONS AND OTHER EXCHANGES, CREATE ONLINE DIRECTORIES, TRANSMIT ELECTRONIC MAIL, PRODUCT NOTIFICATIONS, ALERTS, RECOMMENDATIONS AND INSTANT MESSAGING, PROVIDE CUSTOMERS SERVICES AND CREATE BULLETIN BOARDS, DISCUSSION BOARDS, CHAT ROOMS, OPINION POLLS AND DATABASES FROM AND FOR ONLINE INTERACTIONS BETWEEN BUSINESSES, CUSTOMERS, USERS, MEMBERS, CLIENTS, OR AFFILIATES